Return & Exchange Policy
Casabella is committed to ensuring your satisfaction with every purchase. Please review our Return & Exchange Policy below:
Eligibility for Returns & Exchanges
Returns or exchanges are accepted within 15 days from the date of purchase.
Products must be unused, in original condition, and in their original packaging, including all accessories, manuals, and labels.
Proof of purchase (invoice or order confirmation) is required.
Defective or Damaged Products
Products returned as defective will be inspected by our team.
If a manufacturing defect is confirmed, the product will be exchanged or refunded.
If the defect is not confirmed, the product will be returned to the customer in its original condition.
Non-Returnable Items
The following items are not eligible for return or exchange:
Products that have been used, altered, or damaged due to misuse
Items without original packaging
Clearance or sale items (unless defective)
Products marked as non-returnable at the time of purchase
Refund Process
Approved refunds will be issued using the original payment method.
Refund processing time may take 5–10 business days, depending on your bank or payment provider.
Delivery charges are non-refundable, unless the return is due to an error on our part.
Exchange Process
Exchanges are subject to product availability.
If the exchanged item has a price difference, the difference must be paid or refunded accordingly.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to a Casabella error or a confirmed defective product.
We recommend using a trackable delivery service for returns.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us:
Email: support@casabellaom.com
Include your order number, product details, and reason for return.
Our team will guide you through the next steps.
Policy Updates
Casabella reserves the right to update or modify this policy at any time without prior notice.